Terms of Service

Last updated: September 25, 2026 · Effective: September 25, 2026 · Operator: Chups Inc.

These Terms of Service ("Terms") govern your access to and use of Eesa AI (the "Service") operated by Chups Inc. ("we", "us", "our") at eesa.ai and through integrated channels.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Eesa AI is an AI-native multi-agent platform that helps small and mid-sized businesses orchestrate workflows, talk to an AI agent across messaging channels (web, WhatsApp, Telegram), integrate with third-party services (Google Workspace, Stripe, and others), and — optionally — record their staff's working hours with the attendance feature of the Eesa AI mobile app, which uses the location of employees' phones (section 9).

2. Eligibility

You must be at least 18 years old and able to form a binding contract. By using the Service, you represent you meet these requirements.

3. Account registration

• You may create an account by email/password or by signing in with Google.
• You are responsible for keeping your credentials confidential.
• You are responsible for all activity that occurs under your account.
• You must notify us promptly at mail@chups.com of any unauthorized use.

4. Acceptable use

You agree not to:

• Use the Service for any illegal purpose or in violation of any law.
• Send spam, phishing, or unsolicited bulk messages through any integrated messaging channel.
• Reverse engineer, decompile, or attempt to extract source code.
• Use the Service to develop a competing product.
• Resell, sublicense, or otherwise distribute the Service without our written permission.
• Attempt to gain unauthorized access to other users' tenants or data.
• Upload malware, viruses, or other harmful content.
• Use the Service to violate Meta's WhatsApp Business policies, Google's API terms, or any other third-party platform terms when using connected integrations.

5. Your data and content

• You retain ownership of all data you input into or generate within the Service ("Your Data").
• You grant us a limited, non-exclusive license to host, store, process, and transmit Your Data solely as needed to operate the Service.
• You are responsible for ensuring you have the right to upload Your Data and that doing so does not violate any law or third-party right.
• You can export Your Data at any time via the export tools in the app. After account closure, Your Data is deleted within 90 days as described in our Privacy Policy.

6. Third-party integrations

The Service connects to third-party services (Google Workspace, Meta WhatsApp, QuickBooks Online, Stripe, etc.) at your direction. By connecting an integration, you agree to that third-party's terms of service. We are not responsible for actions, data practices, or outages of third-party services.

6.1 QuickBooks Online

Because the Service can change your accounting records, the following apply to the QuickBooks Online integration specifically.

• We are independent of Intuit. Eesa AI is not produced, endorsed, certified or supported by Intuit Inc. "QuickBooks" and "Intuit" are trademarks of Intuit Inc. Your agreement with Intuit governs your use of QuickBooks itself, and nothing here varies it.
• Who may connect. Only a person holding the Primary admin or Company admin role in a QuickBooks company may connect it, and by doing so you confirm you are authorised to grant that access on behalf of the business that owns the books.
• Access mirrors QuickBooks. What each member of your team can see and do through the Service is limited to the role they hold in QuickBooks, as recorded by your administrator. Keeping that record accurate is your responsibility: if someone's role changes in QuickBooks, it must be updated in the Service, and until it is, the Service will act on the role it was last told about.
• Changes require a human approval. The Service does not write to your books on its own. Every change is proposed and must be approved by a person your workspace has appointed as an approver before it is sent to QuickBooks. You are responsible for appointing approvers who are competent to make those decisions, and for the decisions they make.
• Review before you approve. Proposals are produced with the assistance of AI and are subject to section 8. The approver is the control. You are responsible for reviewing what is presented before approving it, and for the accuracy and completeness of the records that result.
• We are not your accountant. The Service is software, not accounting, bookkeeping, audit, tax or legal advice, and using it does not create a professional relationship. You remain responsible for your books, your filings, and compliance with applicable accounting and tax rules.
• Disconnection. You may disconnect a QuickBooks company at any time from within QuickBooks (Settings → Apps) or by contacting us. On disconnection the Service immediately stops accessing that company. Changes already sent to QuickBooks are not reversed by disconnecting; reverse them in QuickBooks.

7. Pricing and billing

• Some features of the Service are free; others require a paid subscription, billed monthly or annually via Stripe.
• Fees are non-refundable except as required by law.
• You can cancel at any time from your Billing settings. Cancellation takes effect at the end of the current billing period.
• We may change prices with at least 30 days' notice.

8. AI-generated output

The Service uses large language models (Anthropic Claude and others) to generate text, summaries, code, and recommendations.

• AI output may contain errors, omissions, or fabricated information. You are responsible for reviewing AI output before relying on it for important decisions (financial, legal, medical, operational, etc.).
• We disclaim all warranties regarding the accuracy, completeness, or fitness for purpose of AI-generated content.
• You may not represent AI-generated output as solely produced by humans where doing so would mislead a third party in a material way.

9. Attendance and location features

If a workspace uses the optional attendance feature:

• The workspace decides. The business that holds the workspace (the "employer") decides whether to use attendance, sets its work zones, and chooses who manages it and who receives its alerts.
• Notice and consent are the employer's responsibility. Before attendance is used for anyone, the employer must give its staff every notice the law requires — including, where it applies, a notice at collection under the California Consumer Privacy Act — and obtain any consent the law requires. The app also tells each person what is recorded and asks for their permission before it uses location.
• For work, and lawfully. Attendance information may be used only to record and check working time and for related workplace purposes, in line with applicable law, including California wage-and-hour and privacy law. It must not be used to monitor anyone when they are not working.
• Markers are for review, not decisions. The Service may mark a shift as needing a look — for example when a phone was away from the work zone, switched off, or stopped answering. These markers are information for a person to review, and they can be wrong: phones lose signal, batteries run out, and location can be inaccurate. The Service never changes hours because of a marker. The employer must review the evidence before acting on it, should give the person a chance to explain, and must not reduce pay or take disciplinary action based on a marker alone.
• No guarantee of detection. Location, network and device information comes from employees' phones and their operating systems. We do not guarantee that every absence or error will be detected, or that every marker is correct.
• Records. The employer is responsible for its time and pay records: keeping them for as long as the law requires (in California, generally at least three years) — for example by exporting them from the Service — and letting employees see their own records where the law gives them that right.
• Alerts and the assistant. Alerts about attendance are sent only through flows in the workspace, which its administrators can change or switch off. Answers from the Eesa AI assistant about attendance are AI-assisted and subject to section 8.

10. Intellectual property

The Service, including its software, design, trademarks, and documentation, is owned by Chups Inc. and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL CHUPS INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY IN ANY MATTER SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PRIOR 12 MONTHS.

13. Indemnification

You agree to indemnify and hold harmless Chups Inc. against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service or violation of these Terms.

14. Termination

• You may terminate your account at any time by canceling your subscription and requesting account deletion.
• We may suspend or terminate your access if you violate these Terms, fail to pay fees, or if required by law.
• Sections that by their nature should survive termination (IP, disclaimers, limitations of liability, governing law) will survive.

15. Governing law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law principles. Any dispute will be resolved in the state or federal courts located in Orange County, California, and you consent to that jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. We will notify users of material changes at least 7 days in advance via email or in-app banner. Continued use after the effective date constitutes acceptance.

17. Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Chups Inc. regarding the Service.